Patient Advice and Liaison Service

AWP Mental Health Services

Here to help

The Patient Advice & Liaison Service (PALS) is a free, confidential and impartial service available to everyone who uses the Trust's mental health services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue.

PALS can help if...

  • You are worried and not sure what to do or where to go
  • You need clarity about a situation
  • You want someone to listen to your experience of services
  • You need information and help.

PALS can help by providing the opportunity to discuss in confidence any concerns or comments you may have about the care you or someone you care for is receiving. PALS will guide you through the different services available in the Trust. We can also tell you about other mental health services in the NHS or other independent organisations.

We can help you to resolve situations and concerns quickly without having to go through the formal complaints system. We can also support you through the formal complaints system if this is your wish. We can also pass on praise and compliments to staff and services if you have had a good experience of our services.

How we work

PALS recognises the importance of your experience of the services you receive, and values your contribution to improving the quality of mental health care.

We will always seek the permission of those involved before personal information is discussed with others, and only in exceptional circumstances where your safety or that of others must be considered will we have to pass on information to the relevant agency.

PALS block


PALS: 01225 362 900
Complaints: 01225 362 900
Freephone: 0800 073 1778
Fax: 01225 731 625

Manager: Jo Collins

PALS Office
Avon and Wiltshire Mental Health Partnership NHS Trust,
Bath NHS House, Newbridge Hill, Bath

If you have made a complaint please let us know how we did
Complaints feedback survey

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