The Patient Advice & Liaison Service (PALS) is a free, confidential and impartial service available to everyone who uses Trust services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue.
PALS can help
- If you are worried and not sure what to do or where to go
- If you need clarity about a situation
- If you want someone to listen to your experience of services
- If you need information and help.
PALS can help by providing the opportunity to discuss in confidence any concerns or comments you may have about the care you or someone you care for is receiving. PALS will guide you through the different services available in the Trust. We can also tell you about other mental health services in the NHS or other independent organisations.
We can help you to resolve situations and concerns quickly without having to go through the formal complaints system. We can also support you through the formal complaints system if this is your wish. We can also pass on praise and compliments to staff and services if you have had a good experience of our services.
How we work
PALS recognises the importance of your experience of the services you receive, and values your contribution to improving the quality of mental health care.
We will always seek the permission of those involved before personal information is discussed with others, and only in exceptional circumstances where your safety or that of others must be considered will we have to pass on information to the relevant agency.
You can download and print our poster and leaflet: