Who is a carer?
A carer can be a family member, partner or friend who, without
payment, provides help or support to someone. This could be
practical help or giving emotional support. In AWP we use the term
'carer' to mean people who may be a family member, friend or
neighbour who supports or helps someone who has mental health
Why are carers important?
Working in partnership with carers can be key to a service
users' recovery. As a carer you have the knowledge and expertise
about the person you care for. Staff know that it is important to
build a three way partnership between a service user, carer and
ourselves - this is often called the Triangle of
Your rights as a carer
AWP has worked with carers to produce our Family, Friends and
Carers Charter which sets out 11 pledges to empowering carers and
strengthening the relationships with families and friends of
It recognises the importance of carers being included in a
person's care and their rights to support and information
(particularly about what to do in a crisis). The Charter also
includes the need to apply patient confidentiality rules with
compassion and understanding.
The Family's Friends
& Carers Explained booklet (written by KS2 Bath a support
group for carers of people with mental health difficulties) will
tell you what the Charter really means and what you can expect as a
If these things do not happen, please talk to your family
member/friend's care coordinator or contact our Trust Wide Carer
Involvement Lead on 01225 362893.