Carers and families

SU Carers Families

Who is a carer?

A carer can be a family member, partner or friend who, without payment, provides help or support to someone. This could be practical help or giving emotional support. In AWP we use the term 'carer' to mean people who may be a family member, friend or neighbour who supports or helps someone who has mental health problems.

Why are carers important?

Working in partnership with carers can be key to a service users' recovery. As a carer you have the knowledge and expertise about the person you care for. Staff know that it is important to build a three way partnership between a service user, carer and ourselves - this is often called the Triangle of Care.

Your rights as a carer

AWP has worked with carers to produce our Family, Friends and Carers Charter which sets out 11 pledges to empowering carers and strengthening the relationships with families and friends of service users.

It recognises the importance of carers being included in a person's care and their rights to support and information (particularly about what to do in a crisis). The Charter also includes the need to apply patient confidentiality rules with compassion and understanding.

The Family's Friends & Carers Explained booklet (written by KS2 Bath a support group for carers of people with mental health difficulties) will tell you what the Charter really means and what you can expect as a carer.

If these things do not happen, please talk to your family member/friend's care coordinator or contact our Trust Wide Carer Involvement Lead on 01225 362893.

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