Most people who have or are recovering from a mental health
difficulty benefit from the support of family and friends. Our aim
is to make the most of these supportive relationships through being
open, promoting partnership between our service users, their family
and those of us who provide specialist support.
Working with carers is everyone's business...
We recognise the advantages of working together and expect our
staff to encourage service users to share information with their
family. This may not always be possible or desirable, but our staff
will discuss this regularly and seek to foster three-way working
This three way partnership in AWP supports recovery, promotes
safety and sustains wellbeing. It is outlined in 'The
Triangle of Care - Carers Included: A Best Practice Guide in
Acute Mental Health Care'.
The term 'Carer' may not always be understood by the service
user or the person providing care and support. We encourage our
staff to help the service user identify those who offer them help
and comfort, so support can be given to them too.
How can AWP support
Promoting the service user's well-being by working with friends
and family is important but considering their personal needs,
particularly in their role as a carer is also vital. The service
user's care co-ordinator is responsible for making sure that an
assessment of the carer's needs is offered so as to enable the
- Provide information about the service user so that a full
assessment can be made of their needs and treatment options.
- Identify their own support and information needs in order to
best support the service user and themselves in the caring
A copy of the assessment and care plan should be given to the
carer, as well as a review date.