AWP is working hard to provide innovative ways of being able to continue to provide services to our service users whilst face to face contact is limited due to the current COVID-19 pandemic. We are starting to provide video consultations using a video consultation platform known as Attend Anywhere. All community teams within the Trust now have access to the software.
Your safety is of upmost importance and consideration will be given when assessing the need for a face-to-face appointment in order to not only reduce the risk of infection, but also to maintain the overall health of service users, their families and our staff. Whilst some appointments will continue to be undertaken in person, many more appointments will now be completed using Attend Anywhere or by telephone.
The decision on which type of appointment is best suited for you will be clinically led by your relevant service and if a video consultation is a suitable option for you, this will be discussed with you as part of your contact with our services.
Attend Anywhere is a secure video call service for pre-arranged appointments only. You will be able to access your Attend Anywhere appointment via your web browser after being provided with a link by your clinician/clinical team. There is no need to install or download any software before use and Attend Anywhere can be used on smartphones and any device using Google Chrome or Apple Safari. Attend Anywhere will not work on Internet Explorer. Download Google Chrome or Safari for free.
Five minutes before your appointment time, click on the link provided by your clinician/clinical team. You will be taken through a series of steps to ensure that your equipment is set up correctly. Once the steps have been completed, you will be prompted to enter your name, date of birth and telephone number and accept the terms and conditions. This information is not stored beyond the length of the video call.
Once these steps have been followed, click on the 'Start Call' button and you will enter the waiting area until your consultation begins. You will see yourself on the video and hear music. The waiting area is private and you will not see other patients.
When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.
The video call is free (except your internet usage charge) and data is not used whilst you are in the waiting area.
Attend Anywhere is completely confidential and secure. The calls cannot be accessed by anyone else. It is possible for a video call to include additional participants who are invited to join the call so for example a carer or interpreter to create a three way video call. As AWP is a teaching trust we might occasionally ask if a trainee doctor or nurse may join your video call. For more information about Attend Anywhere and how to use it please watch the following film HERE.
AWP are also starting to provide some groups over a video platform. For now we are using Microsoft Teams to support these sessions whilst we consider which software can best support this in the future. Be assured that you will receive full support and guidance prior to your first appointment conducted by video.
You can access guidance on using any of the video conferencing software in use at AWP below.
Please note: Use of video conferencing software is for pre-booked appointments only. Should any service user need to contact their team for any other reason, they should please do so in the usual way.