28 January 2010
Mental health trust seeks views on its services
Thousands of local people who used mental
health services last year are to be asked for their views on the
support they received.
Two questionnaires will be sent by Avon and Wiltshire
Mental Health Partnership NHS Trust (AWP) to those who used local
community or inpatient mental health services.
Responses will be confidential and will be returned anonymously
to the survey coordination centre which will collate and analyse
the feedback provided on behalf of the Care Quality Commission.
By seeking the views of service users, the Trust will have a
better understanding of what is working well and where improvements
need to be made.
The first questionnaire is being sent to those who used AWP's
adult and older peoples services between July and September 2009
and the second questionnaire will be sent to adults who are
discharged from in patient units in the first six months of this
Both surveys, which are being conducted by Trusts across the
country, cover similar question areas such as health and social
care workers, medication, talking therapies, care coordinators,
care plans, care reviews, day to day living and crisis care.
AWP Executive Director of Nursing, Compliance, Assurance &
Standards Hazel Watson said:, "Hearing from people who use our
services is really important to us. This feedback helps us to
improve and to make sure we get things right."
The results will be published in the summer, together with
details of actions the Trust plans to take in response to any