28 January 2010

Mental health trust seeks views on its services

Thousands of local people who used mental health services last year are to be asked for their views on the support they received.

Two questionnaires will be sent  by Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) to those who used local community or inpatient mental health services.

Responses will be confidential and will be returned anonymously to the survey coordination centre which will collate and analyse the feedback provided on behalf of the Care Quality Commission.

By seeking the views of service users, the Trust will have a better understanding of what is working well and where improvements need to be made.

The first questionnaire is being sent to those who used AWP's adult and older peoples services between July and September 2009 and the second questionnaire will be sent to adults who are discharged from in patient units in the first six months of this year.

Both surveys, which are being conducted by Trusts across the country, cover similar question areas such as health and social care workers, medication, talking therapies, care coordinators, care plans, care reviews, day to day living and crisis care.

AWP Executive Director of Nursing, Compliance, Assurance & Standards Hazel Watson said:, "Hearing from people who use our services is really important to us. This feedback helps us to improve and to make sure we get things right."

The results will be published in the summer, together with details of actions the Trust plans to take in response to any issues raised.

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