23 July 2010

AWP In-patient units show continued improvement for patients

The latest set of Patient Environment Action Teams (PEAT) survey results show that standards in food, environment and privacy and dignity in Avon and Wiltshire Mental Health Partnership Trust (AWP) hospitals and units continue to meet a good standard.

Of the 42 of our wards and units located within 15 larger AWP sites which were assessed this year, 39 were awarded good or excellent ratings in the areas being surveyed, with three showing a rating of acceptable.

Every year, trusts providing inpatient services in England are assessed on the basis of their environment, food, privacy and dignity, allowing patients and carers the opportunity to gauge the quality of units operating in their own area.

AWP's Head of Facilities Adrian Bolster said: "The improved results - for the fourth year in a row - shows that not only are staff at all levels working extremely hard to ensure the best possible quality of care, but they are seriously considering how to make the overall experience easier and less stressful for patients.

"One of the ways in which these improved scores are being maintained is in the regular monthly PEAT meetings which are held at each unit. The meetings enable staff to receive an 'on the spot' critique, allowing for fine-tuning of everything from the quality and range of catering to environment throughout the year." Last year, one unit was felt to have fallen short in the category of environment, although this too has now been rectified. A series of improvements generated better facilities for the service usuers without impacting on the number of places needed for patients. There has been very positive feedback from residents, relatives and staff on these improvements and that is now reflected in the current PEAT results.

Hazel Watson, Executive Director of Nursing, Compliance, Assurance and Standards said: "The quality of the environment in our inpatient services is extremely important to us - a safe, clean and welcoming ward is part of making service users, their carers and families feel valued and supported.

"Our PEAT scores help us demonstrate the improvements we have made and also help us to identify areas where more needs to be done."

To find out more and to view the full report please visit the PEAT website here.

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