08 April 2011

Views of service users vital to drive service improvements

They will be asked about various aspects of their stay including their experience of the ward, relationships with health professionals, their care and treatment and their discharge from hospital.

This is the third year that Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) has chosen to undertake this national survey. Individual responses are confidential and are returned anonymously to Quality Health, the Trust's approved survey provider.

Last years results, covering the first half of 2010, showed improvements in 38 of the 57 survey questions compared to the previous year and it is expected that further improvements will be reflected in the next set of results.

Hazel Watson, AWP's Director of Nursing, Compliance, Assurance and Standards said: "We are committed to listening to the views of people who use mental health services and acting on the feedback to improve the experience of patients.

"This survey is one of many opportunities for people to tell us what they think about their care. These include weekly ward meetings, monthly surveys, comment boxes, feedback from service user and carer groups and the Patient Advice and Liaison Service (PALS)."

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