27 January 2011
Avon and Wiltshire Mental Health Trust seeks service users views
Avon and Wiltshire Mental Health Partnership NHS Trust is
carrying out a survey to find out what community mental health
service users think about the care they receive. This feedback will
be used to improve the quality of care.
Almost 5,000 service users who were seen by the Trust between 1
July and 30 September last year are being sent questionnaires by
the approved independent survey provider, Quality Health, in
January. They will be asked about different aspects of their care,
including communication with health and social care workers,
information and the quality of care and treatment. The survey is
designed to show how well mental health services are working and to
hear from service users how they think these can be improved.
The standard national survey sample is just 850 service users
but, as we want to be able to analyse the results by location and
team, a larger survey sample is being used. This means that
one in three of those who used our adult and older peoples services
in the time frame will be asked to complete the confidential
Obtaining feedback from service users and taking account of
their views and priorities is vital for bringing about improvements
in the quality of care. Some improvements that have been put in
place as a result of previous survey findings include more
volunteers being taken on to increase the activities available on
wards, new information leaflets on psychological therapies and
improved information for service users about the purposes and side
effects of medication.
Those receiving the questionnaires will receive reminder letters
in February if they have not yet responded, to encourage them to
give us their views. A confidential freephone helpline number
direct to Quality Health is available to all who are sent the
The survey is voluntary and confidential. The results of the
survey will be presented by Avon and Wiltshire Mental Health
Partnership NHS Trust in September2011 in a form that does not
allow any individual's answers to be identified.
Hazel Watson, Director of Nursing, Compliance Assurance and
Standards says: 'We hope that our service users will take the time
to tell us how they think we are doing, so that we can continue to
improve the quality of the mental health services we provide.'