10 April 2012
Engagement report to be discussed
The findings of an independent review into service user
involvement in the Trust by the National Survivor User Network
(NSUN) will be discussed at a series of presentations at Jenner
House, Chippenham on Thursday (17 May).
The aim of the two hour meetings - at 10.00, 1.30 and 5.00 - is
to get feedback on the Report from service users and carers and to
seek views on the best way forward, identifying how best to deal
with issues raised by NSUN and others so as to tackle weaknesses
and build on best practice.
Copies of the Report, which contains 18
recommendations, have been sent to those attending and is also
available on both the Trust and the NSUN
The Trust commissioned NSUN in March 2011 to undertake the
review as a result of concerns raised concerning the level,
frequency and timeliness of service user involvement.
The Report notes that the Trust conducts involvement and
engagement activity in a number of ways and that there is some good
practice. It concludes that processes vary in their success and
that there are areas that need improvement.
The Trusts community, engagement and involvement strategy is
generally good but the Report concludes that it has served its
purpose with too much focus on informing and insufficient focus on
The Report highlights for example the value placed on the PALS
service, the usefulness of the carers forum and the success of
payment rates. It suggests that involvement in redesign was not
undertaken in a meaningful way and criticises the failure to fill
service user involvement worker vacancies.
The Report - and feedback from other activities - has already
been discussed by Trust Board members at one of its regular
seminars. Board members concluded that service user and carer
involvement is not as central to the Trust as it needs to be and
that consideration should be given to establishing a Trust User
A working group established by the Board which included
representatives from SBUs, service users and carers, has reviewed
the issues and has reinforced the importance of engagement with
service users and carers being placed at the heart of the
organisation through effective partnerships with service users,
carers and staff.
To book a place please contact Rebecca Peterson by email
or telephone 01249 468245.