01 March 2012
Mental health trust seeks views on the services it provides
The Avon and Wiltshire Mental Health Trust (AWP) is inviting its
service users to take part in a survey to find out what they think
about the care and treatment they received. The feedback will be
used to highlight the areas where the Trust performs well and also
to identify the areas where there is room for improvement.
The questionnaires will be sent out from 1 March to service
users who received care between 1 July and 30 September 2011. It
forms part of the National Patient Survey Programme, involving NHS
trusts across the country, and is co-ordinated by the Care Quality
Commission - the independent body that regulates health and adult
care services in England.
Although the standard national sample for this survey is 850
service users, AWP has chosen to ask one in three service users - a
total of 4750 - to take part. This will mean that the Trust can
analyse the results by location and team. The survey is being
administered by the independent survey provider Quality Health and
is completely confidential.
Questions will explore service users' views on different aspects
of their care, from the contact and communication they received
from their health and social care workers, and their involvement in
their care plans; to the type of information they received on
medications including its purpose and possible side-effects, and
any help they received for managing day-to-day living such as
finding accommodation and finding or keeping work.
"We hope that our service users will take the time to help us
with this survey as their views are vital if we are to improve the
quality of care we provide," says Hazel Watson, Director of
Nursing, Compliance, Assurance, and Standards at AWP.
As a result of last year's survey, actions were put in place to
ensure that adult service users' care plans have clear information
about who to contact if there is a problem and what to do in a
crisis. The Trust's latest results showed an improvement for both
of these and also that the need for access to talking therapies is
now being met.
The results of this survey are due to be published in August on
the Care Quality Commission website.