13 September 2012
CQC publishes community mental health survey
The 2012 national survey of people who use community
mental health services has been published by the Care Quality
Commission (CQC), showing AWP's overall performance is 'about the
same' as other trusts.
The Trust's overall scores are in line with most trusts for each
of the survey's nine sections, which include crisis care, care
reviews and medications.
AWP does not perform as well as other trusts for two questions
in the 'day to day living' section - whether service users
had been asked about their alcohol intake and whether they had
received any support in getting help with financial advice or
benefits - though overall AWP is 'about the same' as other
trusts for this section.
The CQC has changed the presentation of the benchmarked
results for this year and trusts are measured against an expected
range for their organisation.
Compared with last year, scores show a significant increase in
AWP service users saying they received support in getting help
finding or keeping work. However there was a fall in scores for
four of the 46 questions: service users being told about possible
side effects to medication; being given information about
medication in a way that was easy to understand; finding their care
review helpful and discussing whether they needed to continue using
NHS mental health services.
The survey questioned people who received care between July and
September 2011. A major redesign of community services has since
The CQC results are based on the responses of 270
community service users, 33% of the standard sample of 850 invited
to take part (in line with the national response rate).
AWP again chose to increase the overall survey sample size this
year (to 4750) and therefore asked one in three service users for
their views. The full results from 1532 responses received are
being used to inform plans for further service improvement.
Acting chief executive Paul Miller said, "We recognise that
service users deserve the best and we aim to deliver an excellent
"These survey results place us on a par with other trusts for
people receiving care in the months running up to the redesign of
our community services. We believe the improvements made as part of
that redesign are already bringing significant benefits to service
users and we are looking closely at these results as we
continue in our work to improve services."
report can be read here.