21 February 2013

Service users invited to comment on AWP services

Service users seen by the Trust between 1 July and 30 September 2012 are being asked to take part in the annual Community Mental Health Survey.

The questionnaire, which is being sent out this week, forms part of the National Patient Survey Programme, involving NHS trusts across the country, and is co-ordinated by the Care Quality Commission.

Although the standard national sample for this survey is 850 service users, AWP has chosen once again to ask one in three service users - a total of 3850 - to take part. This means that results can also be analysed by location and team. The survey is being administered by the independent survey provider Quality Health and is completely confidential.

Questions will explore all aspects of the care service users received - from contact with health professionals to patient information received and involvement in their own care plans.

The feedback will be used to highlight the areas where the Trust performs well and also to identify the areas where there is room for improvement.

"We are asking people who use our community services to take a few minutes to tell us what they think we are getting right and where we could improve the quality of care," says Hazel Watson, Director of Nursing, Compliance, Assurance and Standard.

As a result of feedback from last year's survey, leaflets for the adult community intensive and recovery teams, with contact details for each area, have been produced and are now widely available.

The results of this survey are due to be published in August on the Care Quality Commission website.

A separate survey for AWP inpatients discharged in the second half of 2012 will go out in the next few months.

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