21 February 2013
Service users invited to comment on AWP services
Service users seen by the Trust between 1 July and 30
September 2012 are being asked to take part in the annual
Community Mental Health Survey.
The questionnaire, which is being sent out this week, forms part
of the National Patient Survey Programme, involving NHS trusts
across the country, and is co-ordinated by the Care Quality
Although the standard national sample for this survey is 850
service users, AWP has chosen once again to ask one in three
service users - a total of 3850 - to take part. This means that
results can also be analysed by location and team. The survey is
being administered by the independent survey provider Quality
Health and is completely confidential.
Questions will explore all aspects of the care service users
received - from contact with health professionals to patient
information received and involvement in their own care plans.
The feedback will be used to highlight the areas where the Trust
performs well and also to identify the areas where there is room
"We are asking people who use our community services to take a
few minutes to tell us what they think we are getting right and
where we could improve the quality of care," says Hazel Watson,
Director of Nursing, Compliance, Assurance and Standard.
As a result of feedback from last year's survey, leaflets for
the adult community intensive and recovery teams, with contact
details for each area, have been produced and are now widely
The results of this survey are due to be published in August on
the Care Quality Commission website.
A separate survey for AWP inpatients discharged in the second
half of 2012 will go out in the next few months.