17 July 2013
Engagement strategy published
A significant shift in the way our Trust works with service
users and carers is central to a new three year engagement and
It has been shaped by a range of contributions, including
feedback from last year's 'Let's get engaged' events and input from
the Board's service user and carer steering group.
The new approach will combine a Trust wide and locality focus
with the latter reflecting local needs through establishing their
own engagement and involvement forums for service users, carers and
They will be supported - as reported in May's snapshot - by
locally based and accountable involvement coordinators. Each forum
will bring together intelligence which captures service user and
carer experience and will identify actions that can improve service
quality in that locality.
A new Trust engagement group will replace the Board steering
group. Its membership will be drawn from representatives of our
Trust's service user group, carers forum and public involvement
group and it will oversee engagement and involvement activities and
agree priorities. It will involve representatives of localities and
our specialist services and will report to the Board's quality and
The group will monitor progress against planned actions and
scrutinise information that captures service users and carers
experience. A key task will also be to co-design an accreditation
system which sets out clear standards for our localities and which
it will oversee.
The engagement and involvement strategy is backed up by a range
of actions and implementation will take place at four levels -
individually, by team/ward, by locality and strategically.
Improvements in engagement and involvement will result in people
being involved and engaged in their care (day-to-day engagement);
experience of services being captured, understood and responded to
(engagement to enable feedback); and people's experience being used
in the design and delivery of service improvements (involvement in
here to download the 'Engagement and Involvement Strategy'.