23 October 2013

Quality recognised at Victoria Centre

Victoria Centre

A recent unannounced inspection by the Care Quality Commission of the Victoria Centre in Swindon has praised the work of staff.

The CQC said it met four of the five essential standards inspected and raised a minor concern over another, the impact of which is described as 'not significant'.

The report comments:  "Patients told us they were well cared for and felt safe. They said staff were caring and friendly. Care plans were comprehensive and up to date. They were person centred, providing guidance to staff on how people should be supported."

But the CQC were concerned that at the time of the inspection in September there were a number of vacancies, an over dependence on temporary staff and a lack of activity which resulted in some patients saying they were bored.

Director of Nursing Hazel Watson welcomed the report and the positive findings in relation to the way patients were looked after, the way staff supported them, the safe and secure environment provided in the Victoria Centre and the quality of record keeping.

She said:" We are pleased to receive such a positive report from the CQC which recognises the quality of care our staff deliver and the work they do.

"Since the inspectors visited the Victoria Centre, vacancies have been filled and agency staff replaced.  Further work is taking place to identify how we might strengthen our therapies service. These changes will further strengthen the quality of our service at the Victoria Centre, which is recognised in the CQC report."

The full report is available here.

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