23 October 2013
Quality recognised at Victoria Centre
A recent unannounced inspection by the Care Quality Commission
of the Victoria Centre in Swindon has praised the work of
The CQC said it met four of the five essential standards
inspected and raised a minor concern over another, the impact of
which is described as 'not significant'.
The report comments: "Patients told us they were well
cared for and felt safe. They said staff were caring and friendly.
Care plans were comprehensive and up to date. They were person
centred, providing guidance to staff on how people should be
But the CQC were concerned that at the time of the inspection in
September there were a number of vacancies, an over dependence on
temporary staff and a lack of activity which resulted in some
patients saying they were bored.
Director of Nursing Hazel Watson welcomed the report and the
positive findings in relation to the way patients were looked
after, the way staff supported them, the safe and secure
environment provided in the Victoria Centre and the quality of
She said:" We are pleased to receive such a positive report from
the CQC which recognises the quality of care our staff deliver and
the work they do.
"Since the inspectors visited the Victoria Centre, vacancies
have been filled and agency staff replaced. Further work is
taking place to identify how we might strengthen our therapies
service. These changes will further strengthen the quality of our
service at the Victoria Centre, which is recognised in the CQC
The full report is available here.