20 January 2014

Bristol Intensive Team achieve excellence

Bristol intensiveThe Bristol Intensive Team has been accredited as 'excellent' under the Home Treatment Accreditation Scheme (HTAS) run by the Royal College of Psychiatrists' Centre for Quality Improvement.

The Home Treatment Accreditation Scheme (HTAS) aims to work with teams to assure and improve the quality of crisis resolution and home treatment services for people with acute mental illness and their carers.

It engages staff in a comprehensive process of review, through which good practice and high quality care are recognised and teams are supported to identify and address areas for improvement.

Part of the accreditation process also involves service users and carers, who are asked to submit anonymous questionnaires covering questions such as' whether they received explanations about every part of their care pathway and simple things like whether they were contacted if a worker was going to be late for a home visit, and whether they knew who their key worker was.

Chris Ellis Consultant Nurse who led the team through the process, says: "We are delighted to have received such prestigious recognition. The positive feedback we had from service users and carers is extremely satisfying and humbling and we thank all who contributed.

"I am grateful to all the practitioners and support staff in the Bristol Intensive Team who provide such a great service in response to high demands. I hope that our other six intensive teams will now also engage in this process and demonstrate excellent care throughout AWP."

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