13 March 2014

Service users asked for their views

SurveyTick250Research is underway for the latest national community mental health survey, the results of which will be published in the autumn.

Questionnaires are arriving through the letter boxes of almost 4,000 service users who used our community services in September, October and November 2013. These service users will be asked to comment in confidence on numerous aspects of care including for example organising and planning, treatments, crisis care, help and advice.

The survey questions have been updated this year with involvement from service users nationally and those being asked represent about a third of those supported by our community teams.

Last year, 1103 service users responded. Common themes that emerged from the survey included making sure that all service users have a copy of their care plan, are offered the chance to talk to their care coordinator before their care review meeting, fully understand the purposes of medication and have an appropriate crisis plan.

The survey runs until early June. Should you have any queries about the survey you have been sent or need support to complete it, you should contact the Quality Health Helpline on 0800 7831775.

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