13 March 2014
Service users asked for their views
Research is underway for the latest
national community mental health survey, the results of which will
be published in the autumn.
Questionnaires are arriving through the letter boxes of almost
4,000 service users who used our community services in September,
October and November 2013. These service users will be asked to
comment in confidence on numerous aspects of care including for
example organising and planning, treatments, crisis care, help and
The survey questions have been updated this year with involvement
from service users nationally and those being asked represent about
a third of those supported by our community teams.
Last year, 1103 service users responded. Common themes that
emerged from the survey included making sure that all service users
have a copy of their care plan, are offered the chance to talk to
their care coordinator before their care review meeting, fully
understand the purposes of medication and have an appropriate
The survey runs until early June. Should you have any queries
about the survey you have been sent or need support to complete it,
you should contact the Quality Health Helpline on 0800 7831775.