15 May 2014

You could have the answer to better mental health

Survey TickboxesAWP is inviting almost 400 service users to take part in a national survey to find out what they think of inpatient care.

The questionnaire is going out this week to people who had a stay of at least 48 hours on one of our acute wards between 1 July and 31 December 2013. It is completely confidential and is being run by Quality Health, an independent survey provider.

The questions cover various aspects of care, including admission and discharge, the ward environment, relationships with staff and the care received.

This is the sixth year that we have chosen to undertake this national survey. Together with the Friends and Family Test and other surveys taking place across the Trust, the feedback will help us to see where improvements have taken place and where more work is needed.

In 2013, our scores improved for interactions with nursing staff, taking people's home situation into account on discharge, being given information about getting help in a crisis and having the out of hours number. The AWP scores for these questions were well above the average for mental health trusts which took part in this survey.

However, there were lower scores for interactions with psychiatrists. These have been discussed with our medical staff and we hope this will show better scores this year. Other action plans addressed the need to improve information about medication and offer more activities on wards.

If you receive a 2014 questionnaire, please help us improve our services by completing and returning it as soon as possible.

The answers you give will help make a difference to mental health services!

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