15 May 2014
You could have the answer to better mental health
AWP is inviting almost 400 service users to take part in
a national survey to find out what they think of inpatient
The questionnaire is going out this week to people who had a stay
of at least 48 hours on one of our acute wards between 1 July and
31 December 2013. It is completely confidential and is being run by
Quality Health, an independent survey provider.
The questions cover various aspects of care, including admission
and discharge, the ward environment, relationships with staff and
the care received.
This is the sixth year that we have chosen to undertake this
national survey. Together with the Friends and Family Test and
other surveys taking place across the Trust, the feedback will help
us to see where improvements have taken place and where more work
In 2013, our scores improved for interactions with nursing staff,
taking people's home situation into account on discharge, being
given information about getting help in a crisis and having the out
of hours number. The AWP scores for these questions were well above
the average for mental health trusts which took part in this
However, there were lower scores for interactions with
psychiatrists. These have been discussed with our medical staff and
we hope this will show better scores this year. Other action plans
addressed the need to improve information about medication and
offer more activities on wards.
If you receive a 2014 questionnaire, please help us improve our
services by completing and returning it as soon as possible.
The answers you give will help make a difference to mental