13 November 2014

Views wanted on service access in Swindon

Swindon mental health services are seeking views on how best to simplify access to support in the town.

They are asking staff, GPs, service users and carers as well as members of the public for their ideas on what is needed to make contacting mental health services simple and straightforward.

For many people - including existing service users and GPs - accessing different mental health services is not straightforward and can appear unresponsive, especially in emergencies when urgent support is needed. 

Swindon interim Clinical Director Dr Simon Manchip said:  "This is a problem which has been recognised internally and externally for some time but all efforts to implement an effective solution have not delivered the benefits anticipated.

"So with the agreement of Swindon Clinical Commissioning Group, we are asking those involved in services what they would do to make the process easier to understand and to suggest changes they would want to see."

The aim, said Dr Manchip, was to get an effective system in place early in the new year and he hoped that by seeking a wide range of views, past mistakes would be avoided and a consensus reached on what would work best in Swindon.

Dr Manchip said that all staff had been asked to contribute their ideas; GPs had been invited to comment; and service user groups and other stakeholders were being written to inviting them to make suggestions on how to establish a simple, responsive system. 

Comments can be sent directly to:
Access Service Consultation,
Sandalwood Court Hospital,
Highworth Road,
Swindon, SN3 4WF
or by email to awp.AccessServiceConsultationSwindon@nhs.net
or click here to complete a short questionnaire

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