22 January 2015
Praise where it's due
83% of the comments in the December 2014
Friends and Family Test were positive!
The Friends and Family test (FFT) is a quick and easy way
for service users to give feedback on AWP services. It
asks you whether you would recommend our inpatient wards or
community services to friends and family if they needed similar
care or treatment. You can also make comments if you wish.
Although Mental Health Trusts were not required to offer the
survey until this year, we have been running it since 2013 and its
value is really coming to the fore!
Not only has it helped us see where we need to make
improvements, it is also telling us where we are getting things
right and giving staff the recognition they deserve.
Last December 2014, over 500 service users who took part chose
to comment.87% of the community comments and 65.5 % of the ward
comments were positive. Here are some of the things people
'Great care was given by all staff from housekeepers to staff
nurses, friendly atmosphere, welcoming.'
'I was treated with dignity and fairly. Every encouragement was
given for my full recovery.'
'The team are excellent and if anyone else was in my situation,
I would know they would be in safe hands.'
I found X very warm and compassionate. He made me feel relaxed
which enabled me to be open and honest.'
'I didn't have to wait very long. It was all very quick and
efficient, brilliant. I can now get on with my life, and live
'I was listened to and not made to feel stupid or daft for
having the feelings I do'
'From the first moment through to the last, I felt at ease, safe
and in such expert and professional hands and the outcome has made
the things which have troubled me all these years finally make
sense when I thought they never would. I hope that this service
will always be available in the exact same way to people like me as
it is invaluable and completely life-changing. Thank you.'
Sally Wood, Patient Experience Manager says, "There are many
more comments than these, and many talk about how our services have
changed lives. They remind us that working in mental health can be
Over this year, we will be looking for more ways to share this
praise with our staff and publicise this positive feedback more