05 May 2015
Thousands of thank yous!
The Trust has received thousands of
thank yous and great feedback on our services via the Friends and
The Friends and Family Test is a survey which gives people a
chance to tell us what they think about the care they receive from
out Trust. Over 12,800 surveys have been completed since we started
offering them to service users in April 2013. In our first year,
just over 4500 surveys were completed. In our second year, the
number of responses nearly doubled.
Most people take this as an opportunity to thank staff for the
kind and professional care and support they have received. There
has been lots of praise for exceptional individuals, which managers
across the Trust are sharing with team members.
In January 2015, this survey became compulsory for all mental
health trusts. The first set of results show our Trust as having
one of the highest levels of participation nationally and above
average satisfaction scores.
In community services, 91% said that they would recommend the
service, compared to 89% last year. For inpatients, 79% would
recommend the service compared to 77% last year.
Sally Wood, Patient Experience Manager, says:
"We are pleased that the majority of people who answered the
survey also chose to comment. We've seen an increase from 70%
commenting last year to 81% this year. Thank you to all colleagues
who regularly share this feedback and for what has been done as a
result of concerns, on posters in wards and waiting areas".
Service users say:
"I was listened to and treated with dignity and respect. I felt
like I was in safe hands. I felt helped".
"You learn a lot... you get back your life and it's the best
feeling in the world".
"I found the staff and nurses very caring and helpful, and very