05 May 2015

Thousands of thank yous!

The Trust has received thousands of thank yous and great feedback on our services via the Friends and Family Test.

The Friends and Family Test is a survey which gives people a chance to tell us what they think about the care they receive from out Trust. Over 12,800 surveys have been completed since we started offering them to service users in April 2013. In our first year, just over 4500 surveys were completed. In our second year, the number of responses nearly doubled.

Most people take this as an opportunity to thank staff for the kind and professional care and support they have received. There has been lots of praise for exceptional individuals, which managers across the Trust are sharing with team members.

In January 2015, this survey became compulsory for all mental health trusts. The first set of results show our Trust as having one of the highest levels of participation nationally and above average satisfaction scores.

In community services, 91% said that they would recommend the service, compared to 89% last year. For inpatients, 79% would recommend the service compared to 77% last year.

Sally Wood, Patient Experience Manager, says:

"We are pleased that the majority of people who answered the survey also chose to comment. We've seen an increase from 70% commenting last year to 81% this year. Thank you to all colleagues who regularly share this feedback and for what has been done as a result of concerns, on posters in wards and waiting areas".

Service users say:

"I was listened to and treated with dignity and respect. I felt like I was in safe hands. I felt helped".

"You learn a lot... you get back your life and it's the best feeling in the world".

"I found the staff and nurses very caring and helpful, and very understanding".



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