21 October 2015

Encouraging community survey results for AWP

2015 community surveyAWP has achieved its highest scores yet in the 2015 Community Mental Health Survey published today.

850 people who received care between 1 September and 30 November 2014 were offered the opportunity to take part in this national survey issued by Quality Health on behalf of the Trust. The 28% who responded make up a representative sample of our community service users.

The majority of AWP's scores are above average compared with other mental health providers and the Trust achieved the highest scores nationally for:

  • Giving people clear information about their new medications
  • Checking how people are getting on with medication
  • Providing help or advice to find support for financial advice or benefits

Results are categorised into ten sections and AWP is one of the best performing providers in the 'treatments' section. The Trust also achieved better scores than most other providers for:

  • Having a formal meeting  with people to discuss how their care is working
  • Giving help or advice with finding support for finding or keeping work

Compared with last year's survey, AWP achieved improved scores almost across the board, in particular in the 'other areas of life' section for:

  • Giving help or advice with finding support for finding or keeping work
  • Giving help or advice with finding support for finding or keeping accommodation
  • Giving information about getting support from people with experience of the same mental health needs.

The survey results are also useful for highlighting potential areas for improvement. Whilst the results indicate that AWP has made a significant improvement in service users knowing who to contact in a crisis, they also indicated that service users were less satisfied with crisis services than in 2014.

AWP chief executive Iain Tulley says, "We can feel incredibly proud of what has been achieved. This is the voice of people who use our services and reflects the excellent work happening in our community teams and localities, and an effort across the whole organisation."

AWP's full results from the survey, 'QH 2015 Community Survey Benchmarked Results', are available in the surveys area of the AWP website.

Cookies on our website

Cookies are used to ensure you get the best browsing experience. No personally identifiable information is collected.
By using our site you agree to these cookies being used. For more information please see our Cookie Policy.