05 April 2016

Together we can be effective

EffectiveOur Trust works hard to meet the needs of patients and aid hope and recovery, but how can we make sure that our care is effective?

For care to be effective and make a difference, we need to work with service users and carers to build up an individually tailored care plan which reflects their views and needs and the things that really matter to them.

"For me this engagement is the key', says Mandy Duxberry, Senior Practitioner with our North East Wiltshire Community Mental Health Team.  'If we can't engage with service users and carers, then we can't deliver an effective service and keep people in the community, living a life that they want to live."

For some, this engagement may start with support with basic daily tasks; for others, it may begin by joining in with activities such as gardening, sports or creative art.

Mandy adds "We provide care in line with national guidelines and NICE quality standards, but what really matters is getting to know a person and their family and making sure they are involved in decisions about their care."  

To watch our short film about what effective care means to Mandy and to AWP, click here.

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