05 April 2016
Together we can be effective
Our Trust works hard to meet the needs of patients and
aid hope and recovery, but how can we make sure that our care is
For care to be effective and make a difference, we need to work
with service users and carers to build up an individually tailored
care plan which reflects their views and needs and the things that
really matter to them.
"For me this engagement is the key', says Mandy Duxberry, Senior
Practitioner with our North East Wiltshire Community Mental Health
Team. 'If we can't engage with service users and carers, then
we can't deliver an effective service and keep people in the
community, living a life that they want to live."
For some, this engagement may start with support with basic
daily tasks; for others, it may begin by joining in with activities
such as gardening, sports or creative art.
Mandy adds "We provide care in line with national guidelines and
NICE quality standards, but what really matters is getting to know
a person and their family and making sure they are involved in
decisions about their care."
To watch our short film about what effective care
means to Mandy and to AWP, click here.