22 August 2016
Statement regarding Bristol Mental Health’s crisis line
Bristol Mental Health crisis service
Following concerns raised about the future of Bristol Mental
Health's (BMH) crisis line, Bristol Clinical Commissioning Group
(CCG) and BMH would like to reassure service users that they will
continue to provide a 24-hour crisis service.
Whilst the public crisis line will no longer operate, there will
continue to be a 24 hour telephone line for referrals from
professionals and for people in crisis as part of their identified
Currently the majority of calls (66%) to the crisis line are
seeking advice, general information or to check appointments,
rather than needing specialist support from the crisis team.
Therefore the crisis service is being redesigned to ensure it is
kept free for those in genuine and urgent need. This means service
users in mental health crisis will be responded to faster.
We greatly value the input of service users. We will be
contacting service users, carers and professionals to ask their
views on the service redesign throughout the autumn. Changes will
take place from 30 November 2016.
BMH remains committed to working alongside Bristol CCG with
service users and carers to achieve the best mental health and
wellbeing for the people of Bristol.
For more information please contact firstname.lastname@example.org.