15 November 2016

Community survey results confirm improving picture for AWP

CQC logoResults of a new survey show that AWP is continuing to improve the care it provides in the community.

The Community Mental Health Survey published on the CQC website shows improvement on last year's scores in a number of areas.

AWP is rated 'better than expected' for the 'treatments' category and better than other mental health Trusts for three specific questions:

  • people who had had a meeting to discuss their care being involved as much as they wanted to be

  • providing easy to understand information about new medicines and

  • people who had had changes in the staff giving care in the last year saying that the care got better or stayed the same.

There is a significant improvement on last year's score for people being supported to take part in local activities.

The improvement in 2015 for people knowing who to contact out of hours in a crisis continues and more people than last year said they are definitely getting the help they need from crisis care, though there is still scope for improvement.

These improvements are all in areas identified and acted on following previous survey feedback.

A representative sample of people who used our community services between September and November 2015 were given the opportunity to take part in this national survey sent out by Quality Health on behalf of the Trust.

There was an improved response rate of 32% (265 people from a final sample of 822). More young people took part this year than previously. The age group most satisfied with their care was those over 66.













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