08 September 2016
CQC report finds marked improvement across AWP services
Following a comprehensive inspection of
our services earlier this year, the Care Quality Commission (CQC)
has found marked improvement across our Trust.
Staff of Avon and Wiltshire Mental Health Partnership NHS Trust
(AWP) worked closely with the 67 inspectors during May of this year
to make sure that services were meeting a high standard.
The previous inspection in 2014 had raised a number of issues
which required addressing, resulting in some changes within the
Trust. Two years on, there are still some areas which we need to
the newly released report states that we have made "significant
improvements to the safety and quality of services…" and that
"Without exception, patients and carers spoke positively about the
care they received [and] patients said they feel safe."
The CQC has rated our Trust overall as 'requires improvement'
based over a set of standards or "domains". In the domains of
Caring, Effective and Responsive, the CQC rated the trust as
Our overall rating was "Requires improvement". Specific domains
identified for further improvement were in the "safe" and "well
led' domains, most specifically relating to the provision of
section 136 place of safety suites.
We have been working on those improvements and have been
discussing the issues relating to place of safety in the media
during recent weeks. Our strong working partnerships with councils,
commissioners and with the police are helping us to find solutions
for people in crisis who require a place of safety. Some of the
solutions include Street and Control room triage.
Chief executive Dr Hayley Richards said: "Overall we have
improved how we work but we will not relax our efforts. Our purpose
is to provide the highest quality mental healthcare that promotes
recovery and hope. We will continue on our journey, continually
listening and learning to provide better care.
"We have, as a Trust, learned a great deal since 2014 and
responded to the changes which were required. That the CQC report
recognises this will provide assurance to our service users,
carers, commissioners and staff."