08 September 2016

CQC report finds marked improvement across AWP services

CQC logoFollowing a comprehensive inspection of our services earlier this year, the Care Quality Commission (CQC) has found marked improvement across our Trust.

Staff of Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) worked closely with the 67 inspectors during May of this year to make sure that services were meeting a high standard.

The previous inspection in 2014 had raised a number of issues which required addressing, resulting in some changes within the Trust. Two years on, there are still some areas which we need to improve, but the newly released report states that we have made "significant improvements to the safety and quality of services…" and that "Without exception, patients and carers spoke positively about the care they received [and] patients said they feel safe."

The CQC has rated our Trust overall as 'requires improvement' based over a set of standards or "domains". In the domains of Caring, Effective and Responsive, the CQC rated the trust as 'Good.'

Our overall rating was "Requires improvement". Specific domains identified for further improvement were in the "safe" and "well led' domains, most specifically relating to the provision of section 136 place of safety suites.

We have been working on those improvements and have been discussing the issues relating to place of safety in the media during recent weeks. Our strong working partnerships with councils, commissioners and with the police are helping us to find solutions for people in crisis who require a place of safety. Some of the solutions include Street and Control room triage.

Chief executive Dr Hayley Richards said: "Overall we have improved how we work but we will not relax our efforts. Our purpose is to provide the highest quality mental healthcare that promotes recovery and hope. We will continue on our journey, continually listening and learning to provide better care.

"We have, as a Trust, learned a great deal since 2014 and responded to the changes which were required. That the CQC report recognises this will provide assurance to our service users, carers, commissioners and staff."


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