16 August 2017
Update on the temporary closure of Laurel Ward, Bristol.
Work to improve conditions for staff and service users at Laurel
Ward, Callington Road, has continued since we took the decision to
temporarily close the ward in June of this year.
As we reported through our Board recently, Laurel was
closed due to an issue of concern, when a patient was locked in
their room for a short space of time. Although they were not at
risk of harm, the action was not in keeping with our values and
culture. For that reason, pending a full investigation, the ward
was closed with staff redeployed and patients moved to other beds
within our area. Families and carers were notified at the time of
Due to the nature of the incident, we were required to have the
Police investigate, which they did and found no that no offence had
Once the Police investigation was complete, we were able to
begin our own internal HR process to address any issues around
Laurel Ward also had some environmental factors which we felt
needed to be addressed, including making the ward
"dementia-friendly". This work is ongoing and a decision on the
reopening of the ward will be made at a later date.
All of our wards are regularly assessed and checked, with
improvements being made as required. Similarly, our staff go
through structured training on a regular basis.
As an incident such as this can have an emotional effect
on our staff, we ensured that counselling and support was made
available to anyone needing it. Our staff are caring and committed
to providing the best care in the right environment. The comfort
and care we provide to our service users remains our top