16 August 2017

Update on the temporary closure of Laurel Ward, Bristol.

Work to improve conditions for staff and service users at Laurel Ward, Callington Road, has continued since we took the decision to temporarily close the ward in June of this year.

 As we reported through our Board recently, Laurel was closed due to an issue of concern, when a patient was locked in their room for a short space of time. Although they were not at risk of harm, the action was not in keeping with our values and culture. For that reason, pending a full investigation, the ward was closed with staff redeployed and patients moved to other beds within our area. Families and carers were notified at the time of our decision.

Due to the nature of the incident, we were required to have the Police investigate, which they did and found no that no offence had taken place.

Once the Police investigation was complete, we were able to begin our own internal HR process to address any issues around training.

Laurel Ward also had some environmental factors which we felt needed to be addressed, including making the ward "dementia-friendly". This work is ongoing and a decision on the reopening of the ward will be made at a later date.

All of our wards are regularly assessed and checked, with improvements being made as required. Similarly, our staff go through structured training on a regular basis.

 As an incident such as this can have an emotional effect on our staff, we ensured that counselling and support was made available to anyone needing it. Our staff are caring and committed to providing the best care in the right environment. The comfort and care we provide to our service users remains our top priority.


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