20 June 2017

Why we are Listening into Action

liaAWP is a Listening into Action (LiA) trust. LiA is an exciting initiative, designed to help NHS organisations introduce new ways of working, with frontline staff leading on changes they know will benefit service users and make our trust a better place to work.

In a nutshell, LiA is about shaking things up and doing them differently.

More than 80 NHS organisations have adopted LiA, leading to thousands of improvements in care, such as reductions in waiting times.

AWP Chief Executive Dr Hayley Richards said: "We have adopted Listening into Action as a way of making sure that ideas and innovations from staff are heard and implemented. I am confident that together, we can change the ways we work to the lasting benefit of our patients and their families."

We already have 10 teams, each led by a frontline staff member, implementing their own ideas to improve patient care.

We will also be holding sessions for all staff to come together to share ideas about what changes they feel will make the biggest difference. Also, every single member of staff has been given a voice and asked to complete the LiA Pulse Check census about what it's like to work for our Trust.

LiA has led to staff feeling significantly more valued, engaged, proud and happy in their teams. LiA has also seen significant shifts in Trust CQC ratings, with some Trusts coming out of 'special measures' and others now amongst the top performers in the country.

LiA is a fantastic opportunity to make big changes over the next year and beyond. We'll keep you updated on our LiA journey!

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