20 March 2017

Bringing the Carers’ Charter to life

KS2 BathA Bath based carers' group helps spell out what our Family, Friends and Carers' Charter really means for carers.

KS2 Bath a peer support group for carers, worked collaboratively with our Trust and other carers in 2014 to write the AWPs Family, Friends and Carers' Charter to improve working relationships with carers. The Charter sets out the things people can expect when supporting someone receiving our mental health services. It recognises the importance of carers being included in a person's care and their rights to support and information (particularly about what to do in a crisis). The Charter also includes the need to apply patient confidentiality rules with compassion and understanding.

KS2 Bath have now helped us go one step further by spelling out what the Charter really means in a day to day caring situation in a booklet called 'AWP Family Friends and Carers' Charter Explained'.

Members of KS2 Bath say, "Being a carer of someone receiving mental health services can be distressing and confusing.  Carers are likely to know the patient better than anyone but it is often hard to know where you fit in and how best to work with services. The booklet tells you exactly what kind of involvement, information and support you can expect and what to do if these things don't happen. We hope it will help all families, friends and carers of people using AWP services."

AWP's Deputy Chief Executive and Director of Nursing and Quality Andrew Dean, says, "This is an excellent example of the value of continued partnership working with carers and we thank KS2 Bath for their excellent work and insights. Their clear explanations have really brought the Charter to life.

"We hope the booklet will give families, friends and carers the confidence to question us if they are not being involved or supported as much as they should be." 

You can read the AWP Family Friends and Carers' Charter Explained booklet here.

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