03 October 2017

CQC report published

CQC logoCQC publishes report following inspection of Avon and Wiltshire Mental Health Partnership NHS Trust

The CQC has published its report following an inspection of AWP.

The report acknowledges that most issues from the 2016 CQC inspection have been addressed. The CQC has also lifted the Section 29 Warning Notice relating to Places of Safety.

Here is a small sample of the positive findings from the inspection:

• The CQC observed that staff treat patients with compassion, dignity and respect and provide genuinely person-centred care. Staff interact with patients and involve them in their care.
• They noted a significant reduction in breaches exceeding 72 hours in the Place of Safety.
• They found all services are compliant with Mental Health Act legislation.
• They noted significant improvement in how we document involvement of service users, including in care planning.
• All staff were caring, compassionate and kind and "demonstrated a high level of knowledge about the individual needs of their patients". Service users were positive about the care and support they received.
• They noted significant improvements to our risk management processes.
• They observed that the new Chair had set a new culture for the Trust Board and they found executives to be more visible, visiting services and taking on a link role with each locality.
• They saw good examples of care such as Lime Ward where staff demonstrated good practice in using least restrictive principles.
• Our Trust scored higher than the England average for cleanliness in mental health and/or learning disabilities wards.
• Services demonstrated strong multidisciplinary working, both internally and with partners.
• Across services, CQC reported good support for patients with complex needs. In older adult wards they saw good physical healthcare provision.
• There were multiple examples of the trust learning from complaints at both a local and trust-wide level.

Of the five CQC domains, AWP was rated as 'good' for caring, responsive and well led and 'requires improvement' for safe and effective care. The Trust's overall rating remains 'requires improvement' but on improved basis. The full report is available here.

Chief Executive Dr Hayley Richards said, "This is a really positive report that acknowledges the progress we have achieved in the last year. While the CQC acknowledged how far we have come, we know there is still work to do and we have comprehensive plans in place to ensure we continue to improve our services. I would also like to express my thanks to AWP staff their hard work and dedication and for the compassionate care they provide."

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