03 October 2017
CQC report published
CQC publishes report following inspection
of Avon and Wiltshire Mental Health Partnership NHS Trust
The CQC has published its report following an inspection of
The report acknowledges that most issues from the 2016 CQC
inspection have been addressed. The CQC has also lifted the Section
29 Warning Notice relating to Places of Safety.
Here is a small sample of the positive findings from the
• The CQC observed that staff treat patients with compassion,
dignity and respect and provide genuinely person-centred care.
Staff interact with patients and involve them in their care.
• They noted a significant reduction in breaches exceeding 72
hours in the Place of Safety.
• They found all services are compliant with Mental Health Act
• They noted significant improvement in how we document
involvement of service users, including in care planning.
• All staff were caring, compassionate and kind and "demonstrated
a high level of knowledge about the individual needs of their
patients". Service users were positive about the care and support
• They noted significant improvements to our risk management
• They observed that the new Chair had set a new culture for the
Trust Board and they found executives to be more visible, visiting
services and taking on a link role with each locality.
• They saw good examples of care such as Lime Ward where staff
demonstrated good practice in using least restrictive
• Our Trust scored higher than the England average for cleanliness
in mental health and/or learning disabilities wards.
• Services demonstrated strong multidisciplinary working, both
internally and with partners.
• Across services, CQC reported good support for patients with
complex needs. In older adult wards they saw good physical
• There were multiple examples of the trust learning from
complaints at both a local and trust-wide level.
Of the five CQC domains, AWP was rated as 'good' for caring,
responsive and well led and 'requires improvement' for safe and
effective care. The Trust's overall rating remains 'requires
improvement' but on improved basis. The full report is available
Chief Executive Dr Hayley Richards said, "This is a really
positive report that acknowledges the progress we have achieved in
the last year. While the CQC acknowledged how far we have come, we
know there is still work to do and we have comprehensive plans in
place to ensure we continue to improve our services. I would also
like to express my thanks to AWP staff their hard work and
dedication and for the compassionate care they provide."