03 April 2020
Mental Health 24/7 telephone response line
Mental health 24/7 telephone response line - 0300
We know this can be a particularly anxious and difficult time,
particularly if you or someone you care about struggles with mental
In order to alleviate pressure on primary care and accident and
emergency departments, our staff will be available 24/7 to provide
advice, guidance and support over the phone to anyone who may be
worried about their own or someone else's mental health.
The telephone line - 0300 3031320 - provides
round-the-clock support for adults and children, seven days a week,
365 days a year.
If you or your loved one feels unsafe, at risk or unable to cope
without professional advice, our dedicated staff, will respond to
your enquiries and arrange for trained mental health advisors and
clinicians to help enable you to manage your
The Mental Health 24/7 Response Line works closely with
our Patient Advice and Liaison Service (PALS) to provide support
and signpost people to other services for anyone in the general
population seeking mental health support.
Support and connect line for BNSSG
If you live in Bristol, North Somerset and South
Gloucestershire (BNSSG) you can also call the support and connect
line for immediate emotional and practical support helpline - 0800
The support and connect line is a 24/7 confidential
helpline staffed by experienced counsellors, who you can talk to
and they will listen. They will offer emotional support and can
connect you to organisations available in Bristol, North Somerset,
and South Gloucestershire.
For more information visit www.vitahealthgroup.co.uk
Have you called the AWP helpline?
If you've called our 24/7 helpline recently, we would be
grateful if you could leave us some feedback by taking part in a
survey. Your feedback will be anonymous. Taking part is entirely
voluntary and will in no way impact any care you
For existing patients and members of the public aged 18 or over,
please access the survey here
For children and young people aged under 18, please
access the survey here