03 April 2020

Mental Health 24/7 telephone response line

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Mental health 24/7 telephone response line - 0800 953 1919

We know this can be a particularly anxious and difficult time, particularly if you or someone you care about struggles with mental health difficulties.


In order to alleviate pressure on primary care and accident and emergency departments, our staff will be available 24/7 to provide advice, guidance and support over the phone to anyone who may be worried about their own or someone else's mental health.

The telephone line - 0800 953 1919 - provides round-the-clock support for adults and children, seven days a week, 365 days a year.

If you or your loved one feels unsafe, at risk or unable to cope without professional advice, our dedicated staff, will respond to your enquiries and arrange for trained mental health advisors and clinicians to help enable you to manage your difficulties.  

The Mental Health 24/7 Response Line works closely with our Patient Advice and Liaison Service (PALS) to provide support and signpost people to other services for anyone in the general population seeking mental health support.

Support and connect line for BNSSG
If you live in Bristol, North Somerset and South Gloucestershire (BNSSG) you can also call the support and connect line for immediate emotional and practical support helpline - 0800 0126549

The support and connect line is a 24/7 confidential helpline staffed by experienced counsellors, who you can talk to and they will listen. They will offer emotional support and can connect you to organisations available in Bristol, North Somerset, and South Gloucestershire.

For more information visit www.vitahealthgroup.co.uk 



Have you called the AWP helpline?

If you've called our 24/7 helpline recently, we would be grateful if you could leave us some feedback by taking part in a survey. Your feedback will be anonymous. Taking part is entirely voluntary and will in no way impact any care you receive.

For existing patients and members of the public aged 18 or over, please access the survey here

 For children and young people aged under 18, please access the survey  here

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