11 May 2020

Statement regarding delivery of services during the coronavirus pandemic


Following the Government's latest guidance we wanted to reassure you that our number one priority remains the safety of our staff, patients and their loved ones by preventing the spread of coronavirus.  This means that there has been no fundamental change in our current approach to service delivery.

For Inpatient Wards:

  • Visitors are only allowed on our wards in exceptional circumstances - we are instead supporting family, friends and carers to stay in contact with their loved ones via the telephone or video conferencing
  • All leave on the wards will stay minimised to that which is absolutely essential and supports social distancing


For Community Services:

  •  The vast majority of out-patient appointments will continue to be carried out via telephone or video conference.
  • Where it is essential to carry out a face-to-face visit, service users and carers can expect that staff will use protective clothing such as face masks and gloves. If you or a member of your family has developed a continuous cough or fever, please let our staff know prior to their arrival.

We are continually reviewing the available evidence and listening to professional advice to make sure that when we make changes we do so in a safe and effective way.  We will update this website and inform staff, patients and families if and when our policies change.

We know the restrictions caused by COVID-19 may be causing additional stress. Support and advice on how to maintain your own wellbeing is available from here and if you are a current patient you can call our 24/7 response line on 0300 303 1320 

Together, we can prevent the spread of COVID-19 and help you and your family stay healthy and safe. One of the best ways to protect yourself is to wash your hands frequently using soap and water. Avoid touching your eyes, nose and mouth with unwashed hands and continue to follow the national guidelines if you need to self-isolate.

Stay safe and thank you for your co-operation during this difficult time.

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