Our recovery services are the main service to provide ongoing care, treatment and support for service users, their families, friends and supporters. The service will provide specific periods of interventions to service users requiring short or long term support to assist their recovery.
Within our recovery service we also provide an assertive outreach approach to those service users who need a more intensive level of support over a longer period of time.
We use the Recovery Star to enable service users to work with us to develop shared goals and treatment plans.
We support service users to develop advance directives outlining how they would like to be treated during periods when they maybe unwell.
We work with service users and their families to develop rapid access plans with information and advice on how to get back in touch with our service after they have been discharged back to the GP.
Each recovery service now operates extended hours between 8.00 am and 8.00 pm Monday to Friday, five days a week on the following basis:
- Between 9.00 am and 5.00pm, it provides a full range of services
- Out of hours, appointment slots will be provided to ensure convenient provision for service users and effective involvement of family and friends.
Contact for service users and their families in an emergency will be provided outside these hours by our intensive services.
By adopting a team-based approach to care management, each care coordinator will be able to call on specialist assessment and treatment, while remaining closely involved themselves. This will ensure service users and carers have continuous treatment within agreed arrangements, as well as being able to accessing specialist support when needed.
To ensure consistency and to minimise transfers between teams, responsibility for care coordination will remain with recovery teams wherever possible with other specialist services supporting individual needs.
Service users and their families are usually seen in their homes or in outpatient facilities either at the bases above or other local provision such as GP surgeries.
The service will also be provided from other community locations which can provide a clinically effective and safe environment and which are accessible to people including primary and secondary care settings such as surgeries, health centres, community mental health bases and wards.