Street triage service

This service works in conjunction with the police and will offer advice and support to people who may be experiencing mental health difficulties at the pre-arrest stage, thereby reducing the number of people detained under section 136 who are not mentally ill.

The aim of the service is to prevent offending and reduce re-offending by intervening at the earliest possible stage in the criminal justice pathway when someone is identified as having a mental illness, learning disability or dual diagnosis and is at risk of offending or re-offending.

The teams are able to triage and screen for assessment, support the police with any decision making and follow up plans and liaise, refer and / or signpost to other teams and organisations.

Immediate access to a trained mental health team should reduce the need for members of the public to be taken into custody or to a place of safety. Street Triage, as part of the national crisis care programme, has reduced the use of police cells as a place of safety for people experiencing a mental health crisis by more than 50%.


Swindon & Wiltshire mental health control room triage service

The mental health control room triage service is made up of mental health professionals who can assist police with incidents where the mental health of an individual has given cause for concern. The service runs twenty-four hours a day, seven days a week.

The mental health professional involved will assist in ensuring the most appropriate care pathway for the individual is used, they will do this by offering advice to the officers/staff involved, triaging and assessing someone's mental health needs and where required will liaise with other care services to identify the right kind of support required for the individual involved.

The aim of the service is ensure that the mental health needs of the individual are addressed in a timely manner, and that their level of care can be better evaluated. 


Avon and Somerset control room and (BNSSG) street triage team

The control room triage team will provide an integrated service with Avon and Somerset Constabulary by providing a triage and pathway service to individuals experiencing mental health issues. The service will support decision making by front line officers subsequent to assessment and aid triage based on individual needs.

The partnership will seek to:

• reduce the number of detentions under the Section 136 Mental Health Act, determining more suitable care based on individual need.

• work in partnership to reduce unnecessary attendance to local A&E departments, helping vulnerable people better access mental health care via the appropriate pathways.

• jointly deliver training to frontline staff, better supporting them in their role and raising awareness of mental health and the needs of those struggling with their mental health.

The control room triage will cover the populations of Bristol, South Gloucestershire, North Somerset, BANES and Somerset. The service will be managed by AWP but is jointly commissioned by and will additionally provide a service to Somerset Partnership Mental Health NHS Trust (SOMPAR).

BNSSG - Street triage

The street triage service will support police officers to make informed and timely decisions in relation to the use of the Section 136 Mental Health Act with regards to individuals that may be struggling with a mental health crisis.

The street triage service will work closely with the control room triage team and mental health teams in Bristol, North Somerset and South Gloucestershire by attending the scene of an incident in order to provide face to face assessment.

Street/ mental health control room triage services

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