The Patient Advice & Liaison Service (PALS) is a free, confidential and impartial service available to everyone who uses Trust services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue

If you require this service please Contact PALS

PALS can help...

• if you are worried and not sure what to do or where to go
• if you need clarity about a situation
• if you want someone to listen to your experience of services
• if you need information and help

Whatever your concern PALS...

• can help by providing the opportunity to discuss in confidence any problems, comments and suggestions you may have about the care you are receiving
• will guide you through the different services available in the mental health Trust.  We can also tell you about other mental health services in the NHS or other independent organisations
• will help you resolve situations and concerns quickly without having to go through the formal complaints system
• will support you and give you information if you wish to make a formal complaint

How we work

PALS recognises the importance of your experience of the services you receive, and values your contribution to improving the quality of mental health care

We will always seek the permission of those involved before personal information is discussed with others, and only in exceptional circumstances where your safety or that of others must be considered will we have to pass information to the relevant agency

For more information please view our Patient Advice and Liaison Service (PALS) Policy and Procedure.

Contact PALS

PALS Office
Avon and Wiltshire Mental Health Partnership NHS Trust
Jenner House
Langley Park Estate
Chippenham
Wiltshire SN15 1GG

Telephone 01249 468 261
Freephone 0800 073 1778
Fax 01249 468 266
E-mail pals@awp.nhs.uk 

Available Monday to Friday 9am to 5pm.  If you reach the 24 hours confidential answerphone, please leave a contact number and we will call you back within the next working day.

PALS… we are here to help…