BaNES Talking Therapies

You can refer yourself to BaNES Talking Therapies by either calling our team on 01225 675150 to book an appointment or completing a BaNES Online referral using this link. 

All referrals to our service are screened to confirm this is the most appropriate service at the time. Once the screening confirms this is the best service for you, we will then offer an assessment with one of our staff, either on the phone or face-to-face.  

For more information about what happens during your appointments, please visit the section about appointments further down this page.

You can also find more information about your appointment by clicking here and also what you can expect from the service here.

We encourage self-referrals to our service, however we also understand that some people may find it difficult to self-refer. In these circumstances, you can download a referral form here on behalf of the person you are caring for. Please email the completed form to awp.BaNES-TalkingTherapies@nhs.net

Please note: 

• To make a referral, GPs and other health and care professionals will need the consent of the person they are referring. 

• We are unable to accept referrals for patients who are currently under the care of other mental health services. 

• Each referral is reviewed for suitability and we might contact the referrer for additional information or discussion. 

Before your appointment 

During your appointment with the talking therapies service, you will be asked to complete the following routine service questionnaires. These are used to monitor your mood and help us to understand what treatment or support might be suitable for you. The questionnaires relate to the last two weeks and ask you score how often you have experienced different symptoms. You can find the questionnaire here. 

Your first appointment is an assessment of what you might need, rather than the formal beginning of any therapy. This will last for a maximum of 45 minutes and can take place via:  

• Telephone, video consultation or a face to face appointment.

Before your appointment, we will email you all the details you need, including a link to join a virtual appointment if your appointment is a video call. We will also attach a questionnaire for you to complete before the appointment to help us understand what is affecting you so we can look at the best ways to advise or treat you. To find out more about the information we collect from your questionnaire and what we do to keep it safe and confidential, please see our details on privacy and confidentiality below.

If you have any more one-to-one appointments in future, you will be asked to complete a questionnaire each time to see how your thoughts and feelings have changed, and if any therapies we have suggested are working for you.  

If you need further help, please call us on 01225 675150. 

Your appointment 

At your appointment, one of our wellbeing professionals will ask you some questions about your difficulties before discussing the best ways to support you. We want to help answer any questions or concerns you might have, so it is always helpful to make a list of these before you come along. It will also help you to think about what you want to achieve through using our services. 

After the appointment, the wellbeing professional who assesses you might suggest: 

• you try using some self-help resources first to see if they help with your difficulties. 

• you take part in one of our courses or workshops. 

• our services are not the best way to support you. If this is the case, you will be guided on where to find the right support and advice for you. 

• in some cases, that we refer you to another team for more intensive support to help you through your difficulties. 

Other appointments and one-to-one therapy 

If you have tried self-help or a course after your first appointment to see if it will help with your difficulties and you feel it is not working, our team might suggest you have some one-to-one therapy sessions. 

You will be asked by the person treating you to complete something before your next appointment. This will help you benefit from the support available and might include: 

• reading some information or completing a thought/activity diary. 

• trying out a new technique, such as a mindfulness exercise. 

• attending one of our courses. 

Review appointments after treatment 

If you are still experiencing difficulties after self-help, one-to-one therapy or attending one of our courses, we will help you book another appointment to review your treatment and look at different ways we can support you.  

How to book an appointment  

Please call us on 01225 675150 Monday to Friday, 9am to 5pm. We have clinics and appointments at various times from Monday to Friday. 

Other information about appointments 

• If you need to cancel an appointment, please do this at least 48 hours before your appointment date so we can offer the appointment time to someone else on our waiting list. 

• If you miss a first appointment without informing us beforehand, you will have to book a new first appointment before you can access the service again. 

• If you miss two or more appointments in a row without telling us beforehand, we might end your access to our services so we can offer support to someone else on our waiting list. 

• We follow the UK government’s ‘zero tolerance’ policy on protecting NHS staff from violence. This policy makes it clear that our professional team have the right to care for people without being attacked, abused or harassed by anyone. In line with this policy, we will report any incidents to our management or the police. 

Privacy and confidentiality 

Like any appointment in the surgery, we will note on your records that you have attended the appointment and include a summary of your progress. We will also look at the details in your completed pre-session questionnaire.  

There might be some professional contact between our service and your GP, or other staff involved in your care, to share useful information. 

For your peace of mind, we will discuss the different types of information that will be shared when we meet you. For more information, click here. 

Since the COVID-19 pandemic, many of our group courses and workshops have taken place online using video meeting software called Microsoft Teams. This has allowed more service users to take part, so we plan to continue with online courses in the future. 

If you are interested in attending a course, please book an appointment for an initial assessment with our service by calling 01225 675150, or by completing the self referral form on this site. Following an initial assessment we can refer you to an appropriate course.

To attend our online courses, you need a device with internet access. This can be a laptop, mobile phone or tablet with an internet browser so you can use Microsoft Teams. We will email you an invite with a link to join the session and will include details of how to use Microsoft Teams.

How we run our courses and workshops 

We run a wide range of free courses and workshops to support people with different psychological and emotional difficulties. 

To make them as accessible as possible, our courses run in the day or evening. They are usually short courses of between one and six weekly sessions, and we also run one-off workshops.

We also run one-off workshops. You can find out how long each course is and when it takes place by taking a further look into the details of each course. 

We value everyone’s need to feel as comfortable and welcome as possible, so we encourage you to take part in discussions and ask questions only if you want to. There is no expectation to do anything or speak on your own if you feel uncomfortable to do so. 

How to book a course or workshop 

Our current courses and workshops are listed at the bottom of this page and are available for people registered with a GP in Bath and North East Somerset. We recommend that you only book one course at a time to make the most of the content. 

The same courses run regularly, so our list includes some that are not running right now but will become available again soon.  

For more information or to book a course, please contact our team on 01225 675150 (Monday to Friday, 9 a.m to 5 p.m). 

Living with a long-term physical health condition can be challenging both physically and emotionally. The symptoms of health conditions can affect your day-to-day functioning and they often require active and demanding self-management, which can negatively impact your emotional wellbeing.

Within talking therapies, we offer a wide range of support for many different long-term health conditions, including:

• chronic pain
• fatigue
• diabetes (type 1 and type 2)
• respiratory conditions (e.g. asthma, COPD),
• cardiac disease
• long COVID
• irritable bowel syndrome

Talking therapies services offer a variety of treatment options based on an approach called cognitive behavioural therapy (CBT), which seeks to change our thoughts and behaviours to improve our physical state and emotional feelings. CBT is an evidence-based treatment for long-term health conditions and is a recommended component of rehabilitation and treatment programmes by the NICE guidelines.

Our available treatment options are delivered in a variety of formats, including:

• online
• virtual
• guided self-help
• one-to-one appointments
• group-based workshops

Below is an overview of the various services we offer for some of the more common long-term health conditions. To book a course or for more information, contact BaNES Talking Therapies on 01225 675150.

Coronary heart disease (CHD)

SilverCloud: Space in CHD from Depression and Anxiety

SilverCloud is a free online CBT-based programme designed to aid self-management of coronary heart disease and enhance wellbeing when living with the condition. The course contains a number of online modules that you can work through in your own time over the course of eight weeks. When you sign up, you will be linked to a ‘SilverCloud Supporter’, who is a qualified Psychological Wellbeing Practitioner. They will review your progress with the programme and make sure you get the most from it by unlocking more modules that suit your needs as you go on.

One-to-one appointments

Individual psychology appointments are available to explore the impact of the cardiac condition and understand how it affects your emotional wellbeing. These sessions can be accessed via self-referral by contacting your local talking therapies service or via your GP.

Chronic obstructive pulmonary disease (COPD)

SilverCloud: Space in Lung Conditions from Depression and Anxiety 

SilverCloud is a free online CBT-based programme designed to aid self-management of lung conditions (for example COPD, asthma) and enhance wellbeing when living with the condition. The course contains a number of online modules that you can work through in your own time over the course of eight weeks. When you sign up you will be linked to a ‘SilverCloud Supporter’, who is a qualified Psychological Wellbeing Practitioner. They will review your progress with the programme and make sure you get the most from it by unlocking more modules that suit your needs as you go on.

One-to-one appointments

Individual psychology appointments explore the impact of COPD and its symptoms on your life, helping you to understand how it affects your functioning and emotional wellbeing. During the sessions, you will explore strategies to enhance your day-to-day functioning as well as self-manage the common symptoms such as fatigue and breathlessness. These sessions can be accessed via self-referral by contacting your local talking therapies service or via your GP.

Diabetes

SilverCloud: Space in Diabetes from Depression and Anxiety

SilverCloud is a free online CBT-based programme designed to aid self-management of diabetes and enhance emotional wellbeing. The course contains a number of online modules that you can work through in your own time over the course of eight weeks. When you sign up you will be linked to a ‘SilverCloud Supporter’, who is a qualified Psychological Wellbeing Practitioner. They will review your progress with the programme and make sure you get the most from it by unlocking more modules that suit your needs as you go on.

Living Well with Type 2 Diabetes Workshop

This free CBT-based workshop aims to help you with the self-management aspects of type 2 diabetes as well as improve your emotional wellbeing. Topics covered include goal-setting, problem-solving, communication and managing difficult thoughts and feelings.

One-to-one appointments

Individual psychology appointments explore the impact of diabetes on your life, helping you to understand how the reciprocal relationship between blood sugars, functioning and emotional wellbeing. In the sessions you will explore strategies to enhance your wellbeing, day-to-day functioning as well as self-manage condition. These sessions can be accessed via self-referral by contacting your local talking therapies service or via your GP.

Chronic pain

SilverCloud: Space in Chronic Pain from Depression and Anxiety

SilverCloud is a free online CBT-based programme designed to aid the self-management of pain and enhance emotional wellbeing. The course contains a number of online modules that you can work through in your own time over the course of eight weeks. When you sign up you will be linked to a ‘SilverCloud Supporter’, who is a qualified Psychological Wellbeing Practitioner. They will review your progress with the programme and make sure you get the most from it by unlocking more modules that suit your needs as you go on.

One-to-one appointments

One-to-one appointments explore the impact of chronic pain on daily life, helping you to understand the interaction between daily functioning, emotional wellbeing and pain symptoms. In the sessions you will explore strategies to enhance your day-to-day functioning as well as to help you to self-manage the pain. These sessions can be accessed via self-referral by contacting your local talking therapies service.

Fibromyalgia

One-to-one appointments

One-to-one appointments explore the impact of fibromyalgia symptoms on daily life, helping you to understand the interaction between daily functioning, emotional wellbeing and symptoms. In the sessions you will explore strategies to enhance your day-to-day functioning as well as to help you to self-manage some of the common symptoms such as fatigue, pain and cognitive difficulties. These sessions can be accessed via self-referral by contacting your local talking therapies service.

Fatigue

One-to-one appointments

One-to-one appointments explore the impact of fatigue on daily life, helping you to understand the interaction between daily functioning, emotional wellbeing and symptoms. In the sessions you will explore strategies to enhance your day-to-day functioning as well as to help you to self-manage the fatigue. These sessions can be accessed via self-referral by contacting your local talking therapies service.

Long COVID

Long COVID is a condition that develops following an initial infection of COVID-19. Symptoms typically include fatigue, pain, breathlessness and cognitive difficulties. People with long COVID are welcome to access the Living Well with Long-Term Pain and Living Well with Fatigue courses, as well as the SilverCloud modules that are relevant to their symptoms.

Your COVID recovery

This NHS website aims to help you to recover from long COVID and manage the effects on your body and mind. You can sign up on the NHS website here.

One-to-one appointments

One-to-one appointments explore the impact of long COVID on daily life, helping you to understand the interaction between daily functioning, emotional wellbeing and symptoms. In the sessions you will explore strategies to enhance your day-to-day functioning as well as to help you to self-manage the common symptoms of long COVID such as pain, fatigue, breathlessness and cognitive difficulties. These sessions can be accessed via self-referral by contacting your local talking therapies service.

You will find a selection of self-help guides and resources to give you, or the person you care for, the information and tools needed to effectively support your mental health. Visit our self-help and resources page here for tips and advice on managing your mental wellbeing. In addition to general resources, you will find links to specific resources depending on your life situation.