This privacy disclaimer applies to the Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) website only. Links within this site to other websites are not covered by these guidelines.

By accessing and using our website you agree to the terms of this policy.

Information collection and use

AWP does not routinely store or collect any personal information about users to the website. The system will record your email address and other information only if volunteered to us by you (e.g. via and enquiry form). This information is treated as confidential. It may only be used for internal review and to contact you regarding any feedback.

No part of the website stores or collects any identifiable information about site users. Please be aware that sending information via email to any recipient could be intercepted by a third party and any such information is sent at your own risk.

To find out more read our cookie policy.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect. We will only use your information for the purpose we have described and we do not pass on your details to any third party or government department unless you give us permission to do so.


You can send us your feedback by either using our feedback form to comment on the website and for technical queries, or by contacting us to comment on policies, strategies or other issues relating to the Trust.

If you send an email or contact us asking for information, we may need to contact other NHS departments or external organisations to find that information.

External Sites

We are not responsible for the content of external websites that we link to. Links to websites from our site does not necessarily imply endorsement of on the part of AWP. AWP is not responsible for the privacy practices of other websites.

You do not have to request permission to link to our website via hyperlinks. You must however request permission to use any of our content or publicly display our NHS logo.

How we use cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, and sometimes provide useful information to the owners of the site.

There are some cookies necessary to this site functioning, such as logging in and interacting with our accessibility toolbar. These cookies will usually remove themselves when you close your browsing session. More information can be found in the ‘Necessary cookies’ section.

We use some additional cookies, such as Google Analytics, to help us gather information and improve the website. You have the option to deny use of these cookies; more information can be found in the ‘Additional cookies’ section.

You can find more information on managing and deleting cookies on the Information Commissioners Office.

Necessary cookies

The following cookies are necessary to our site functioning.

Cookie Purpose Expiry
cookieconsent_status Persistently records your option regarding additional cookies. 1 year
CONCRETE5 Allows the website (CMS or Content Management System) to record if the user is logged into an account on the website. End of browsing session
CONCRETE5_LOGIN Allows the website (CMS) to record if the user is logged into an account on the website. End of browsing session
Necessary accessibility cookies

The following necessary cookies allow the functions within our accessibility toolbar to work optimally.

Cookie Purpose Expiry
accessibility-controls Records option regarding additional cookies. End of browsing session
saveFontSize Allows the website (CMS) to record if the user’s font size selection. End of browsing session
contrast-mode Allows the website (CMS) to record the user’s contrast mode selection. End of browsing session
googtrans Allows the language of page content to be changed and records the language selected. End of browsing session
Necessary Recite Me cookies

The following necessary cookies allow the third party Recite Me plugin in the accessibility toolbar to function.

These cookies will only initialise when you interact with the Recite Me button or toolbar and are not used for any form of identification.

Cookie Purpose Expiry
Recite.Persist Allows the toolbar to persist across
subsequent web pages on client site
once toolbar launched.
365 days
Recite.Preferences Allows user-selected settings to auto-load on subsequent web pages on
a client site once toolbar launched.
365 days

Additional cookies

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the using Google Analytics.

You can read Google’s extensive information on data practices in Google Analytics.

You can opt-out of Google Analytics on our website by denying additional cookies or by using the Google Analytics Opt-out Browser Add-on.

Cookie Purpose Expiry
_ga Distinguishes user for Google Analytics. 2 years
_gid Distinguishes user for Google Analytics. 1 day
_gat Throttles request rate for Google Analytics. 1 minute
_ga_{ID} Persists session state for newer versions of Google Analytics. 2 years
_gat_gtag_UA_{ID} Persists session state for older versions of Google Analytics. 1 minute
__utma Distinguishes user and session for Google Analytics. 2 years
__utmb Determines new session or visit for Google Analytics. 30 minutes
__utmc Determines new session or visit for Google Analytics. End of browsing session
__utmz Stores traffic source for Google Analytics. 6 months

Captcha cookies

We use Google reCAPTCHA in order to verify whether or not you are a human when submitting data to the website. Most of the time, this will only be present on pages containing forms. 

Cookie Source Path Purpose Enquiry
Google ( /recaptcha  Provides risk analysis to Google spam protection.  6 months 



Social media pages representing or belonging to Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) are managed by the Trust's Communications Team with updates provided by specific teams. All posts are created individually and there are no feeds connected to any of the pages.


Posts may include:

  • News and upcoming events
  • General information about mental health and learning disability
  • Information from other health and social care agencies, voluntary sector organisations and partners.

Please note that information from other organisations does not necessarily endorse the origin. AWP is not responsible for the content of other users or unaffiliated pages.

'Follows' and 'likes'

AWP will 'follow' or 'like' pages relevant to the organisation or service being promoted. These may include health and social care agencies, voluntary sector organisations, and people and organisations which are relevant to the work of the Trust.

Following other people or organisations does not imply endorsement of any kind on the part of AWP.

Availability and responses

Social media pages are monitored and updated weekdays during office hours only.

You are welcome to make comments/replies but we can offer no guarantee of a response to all messages. Please direct general enquiries to the Communications team - click here for their contact details.

Please note we are unable to give medical advice via any form of social media. Users with concerns or who are in need of advice or support should contact our PALS Team directly - click here to find out more.

All unsuitable comments made through our social media channels will be removed and/or reported.

Media enquiries

The Trust's social media pages are not intended for use by the media. Media enquiries should be addressed to our Communications team.