This privacy disclaimer applies to the Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) website only. Links within this site to other websites are not covered by these guidelines.

By accessing and using our website you agree to the terms of this policy.

Information collection and use

AWP does not routinely store or collect any personal information about users to the website. The system will record your email address and other information only if volunteered to us by you (e.g. via and enquiry form). This information is treated as confidential. It may only be used for internal review and to contact you regarding any feedback.

No part of the website stores or collects any identifiable information about site users. Please be aware that sending information via email to any recipient could be intercepted by a third party and any such information is sent at your own risk.

To find out more read our cookie policy.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect. We will only use your information for the purpose we have described and we do not pass on your details to any third party or government department unless you give us permission to do so.


You can send us your feedback by either using our feedback form to comment on the website and for technical queries, or by contacting us to comment on policies, strategies or other issues relating to the Trust.

If you send an email or contact us asking for information, we may need to contact other NHS departments or external organisations to find that information.

External Sites

We are not responsible for the content of external websites that we link to. Links to websites from our site does not necessarily imply endorsement of on the part of AWP. AWP is not responsible for the privacy practices of other websites.

You do not have to request permission to link to our website via hyperlinks. You must however request permission to use any of our content or publicly display our NHS logo.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies are used minimally on this website for site usage analytics. You may delete and block all cookies from this site, but some parts of the site may not work as expected.

In order to help us to improve the content, format and structure of this website we record and analyse how visitors use the website. For this purpose, we use Google Analytics.

"This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."

We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this and we will make it clear when we collect personal information and will explain what we intend to do with it.

For more information on enabling and disabling cookies please visit About Cookies.

Cookie Name Purpose More information

Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.



This cookie is used by the website's CMS (Content Management System) to track if the user is a public guest or is logged in to an account on the website. This cookie is not used for any other purpose.


Cookie notice


Keep track of whether or not you have clicked "Got it!" on the notice about cookies on this website, so that it doesn't keep appearing when you load a page.


Google Translate


Keep track of which language has been selected from the Google Translate tool.


Colour contrast


Keep track of which colour contrast mode has been selected from the Accessibility Tools.


Text size


Keep track of the text size that has been set from the Accessibility Tools.


Accessibility bar


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Social media pages representing or belonging to Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) are managed by the Trust's Communications Team with updates provided by specific teams. All posts are created individually and there are no feeds connected to any of the pages.


Posts may include:

  • News and upcoming events
  • General information about mental health and learning disability
  • Information from other health and social care agencies, voluntary sector organisations and partners.

Please note that information from other organisations does not necessarily endorse the origin. AWP is not responsible for the content of other users or unaffiliated pages.

'Follows' and 'likes'

AWP will 'follow' or 'like' pages relevant to the organisation or service being promoted. These may include health and social care agencies, voluntary sector organisations, and people and organisations which are relevant to the work of the Trust.

Following other people or organisations does not imply endorsement of any kind on the part of AWP.

Availability and responses

Social media pages are monitored and updated weekdays during office hours only.

You are welcome to make comments/replies but we can offer no guarantee of a response to all messages. Please direct general enquiries to the Communications team - click here for their contact details.

Please note we are unable to give medical advice via any form of social media. Users with concerns or who are in need of advice or support should contact our PALS Team directly - click here to find out more.

All unsuitable comments made through our social media channels will be removed and/or reported.

Media enquiries

The Trust's social media pages are not intended for use by the media. Media enquiries should be addressed to our Communications team.