The Care Home Liaison service provides mental health assessment and interventions to support care home residents. The service supports, educates and trains care home staff in managing and caring for older adults with mental health problems. 

Our aim is to reduce distress among residents and promote their wellbeing by helping staff in care homes focus on an individual’s needs. We also aim to minimise the need for admission to hospital. If admission is needed, we try to make this as short and as smooth as possible.    

The Dementia Enhanced Support Team (DEST) is an intensive service that works closely with Care Home Liaison teams. Both teams work with older adults in the acute phase of an illness and experiencing a mental health crisis. Care Home Liaison works with older adults who have organic or functional illnesses who live in a care home, and DEST works with older adults who have an organic illness living in their own home or in a care home.    

DEST and Care Home Liaison take referrals from GPs via the Primary Care Liaison Service, care home providers, community care and housing, Sirona, and any other services within AWP.    

To make a referral, please select the area below based on where your patient’s GP is registered for details of the relevant Primary Care Liaison Service. 

Bath and North East Somerset 

Care Home Liaison  
Hillview Lodge
Combe Park
BA1 3NG 

Phone: 01225 731731 

North Somerset 

Care Home Liaison/DEST 
Windmill House 
Windmill Road  
BS21 6UJ 

Phone: 01275 335300 


Swindon Dementia and Later Life Liaison  
Victoria Centre  
Downs Way  
SN3 6BW   

Phone: Phone: 01793 327800 

South Gloucestershire 

Later Life Therapies Team   
Kingswood Civic Centre   
High Street   
South Gloucestershire   
BS15 9TL   

Phone: 0117 3784640