If you have been offered a group session by us, this will be delivered via video call using Microsoft Teams.

How does it work?

You will be emailed a link to join a Microsoft Teams session at a specified time. Prior to the session, you may be asked to join a pre-arranged test call in order to check your equipment and connection quality. When you join the group call you will not be able to see the personal details of any other members in the session, and they will likewise not be able to see any of your personal details.

What equipment do I need to make a video call?

  • A good connection to the internet - If you can watch a video online (e.g. YouTube) you can make a video call.
  • A device which can access the internet - A computer, laptop, tablet or smartphone.
  • Web camera, speakers and microphone - (generally already built into laptops or mobile devices)
  • A private, well-lit area where you will not be disturbed during the call.
  • One of these:
    • Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone.
    • Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.


How much internet data will I use?

You don’t use any data while waiting for a clinician to join you. A video call uses a similar amount of data to Microsoft Teams or other video calling apps such as FaceTime.

How much does a video call cost?

The video call is free (except for your internet usage).

Is it secure?

Video calls are secure; your privacy is protected.

Can I test whether everything works ok before a group session?

The team or service offering the group session may offer a brief test call to check that everything is working before the group session. This will include checking your connection speed, speaker, microphone and camera.

What happens if I cannot access the Microsoft Teams group session at the agreed time for any reason?

Don’t worry if you cannot access the session for any reason. Please get in touch with the team or service in the usual way or the clinician will contact you as soon as they are able to. They will contact you on the telephone numbers we hold for you.

What happens if I am having difficulty seeing or hearing the clinician through the video link?

Let your clinician know if you are experiencing any technical problems with the video call. They will have checked that they have a phone number for you at the start of the call so will have a plan about using an alternative way to contact you.