We can all experience difficulties with our wellbeing at times, but the current pressures of work and impact of COVID-19 can make it feel overwhelming.  

The BSW Wellbeing Matters team provide caring and compassionate support to health and social care staff in BaNES, Swindon and Wiltshire. The team are one of 40 new services funded by NHS England and offer confidential and impartial advice and support to help staff wellbeing.

This support offer is extended to all clinical and non-clinical staff who work across BSW including care homes, primary care, bank staff and more. 

The team is made up of a group of nurses, psychologists and other professionals focusing on staff wellbeing from across from across BaNES, Swindon and Wiltshire.

Together, they help staff in two ways:

Providing support to individuals
If you are looking for support or advice, the team offer a confidential, one-to-one assessment of your needs. From this assessment a plan will be created to agree next steps, which could be helping you access appropriate support or resources, or a brief one-to-one intervention with the team based on the difficulties you are experiencing. To access this you can refer yourself via our email or phone number.  

Helping whole teams
The team provides support to whole teams or organisations. They can offer a consultation with a manager or leader within the team/service, to offer support, advice or training to help the wellbeing of their staff.

To find out more about the BSW Wellbeing Matters service or to make a referral, you can call: 0800 953 9003 or email the team on: awp.bswwellbeinghub@nhs.net

If you would prefer to assess your own wellbeing, why not take a look at the NHS self-check tool which is a quick and easy way to check on your own wellbeing, and also offers a direct link to our BSW Wellbeing Matters team. More information about this tool can be found below.

In addition to the BSW Wellbeing Matters offer, the team also provides regular virtual webinars which are aimed at addressing wellbeing issues.

You will find an up to date list of webinars coming up in November and December below:

Grief and Loss

Monday 5th December 14:00 - 15:00

Coping with Stress and Worries 

Tuesday 6th December 14:00 - 15:00
Making sense of trauma at work Wednesday 7th December 15:30 - 17:00
Lifting yourself out of loneliness Tuesday 13th December 14:00 - 15:00
Breaking free of burnout Thursday 15th December 10:30 - 12:00
Coping with low mood Monday 19th December 12:00 - 13:30
Menopause Tuesday 20th December 14:00 - 15:30
Grief and Loss January Date TBA  
Lifting yourself out of loneliness January Date TBA  
Menopause January Date TBA  
Making sense of trauma at work January Date TBA  
Breaking free of burnout January Date TBA  
Coping with low mood January Darte TBA  

For more information or to join any of the virtual webinars, please contact the Wellbeing Matters team by email on: awp.wellbeingmatterstraining@nhs.net - stating which webinar you would like to attend and they will then send you a link to join.

In Bristol, North Somerset and South Gloucestershire, a similar service called the Healthier Together Support Network is available to offer key workers psychological assessments and therapy for work-related trauma. The service can help staff explore the best support options for their needs, which may include signposting to other services.

NHS self-check tool

The NHS has launched a new free and confidential self-check tool for NHS and social care staff to assess their mental wellbeing and self-refer to their local wellbeing hub. It provides information on the range of support offers that are available and helps you to identify which option is the right one for you to access. You can find the self-check tool by clicking here.

You can refer yourself to the BSW Wellbeing Matters service by contacting:

Phone: 0800 953 9003

Email: awp.bswwellbeinghub@nhs.net

To book a consultation, contact:

Phone: 0117 342 4740

Email: HealthierTogetherSupportNetwork@uhbw.nhs.uk

Call or email us

Please leave a message on our free dedicated phone line 0800 953 9003 or send us a message at awp.bswwellbeinghub@nhs.net. We will respond to you within two working days (this excludes weekends and bank holidays).

The Hub doesn't provide a crisis response service. If you or someone else needs urgent help now, at any time of the day or night, call the AWP 24-hour helpline on 0800 953 1919.


Visit this downloadable leaflet library (produced and provided by our colleagues in Cumbria, Northumberland, Tyne and Wear) that covers many of the problems and difficulties you might be having.

Other helpful information can be found in the list of pages at the bottom of this page.


This section will be updated as resources are made available.

World Hello Day postcard.

BSW Wellbeing Matters Team Poster.