It is with regret that we are closing to new referrals to the BSW Wellbeing Matters Service, including clinical assessments for BSW staff members and requests for team support. 

The closure to new referrals is effective from Monday 13th March 2023.

We would like to reassure anyone who is in the process of receiving an individual assessment and support from us that we will continue to support you.

Our wellbeing webinars continue to be held and are available to all health and social care staff across BaNES, Swindon and Wiltshire, until the end of March 2023. You can find more information about our webinars below, including details on how to book your space.

Wellbeing resources including our recorded webinars and self-help leaflets will continue to be made available via our website until further notice.

In the meantime, if you would like to access mental health and wellbeing support, you can continue to access a range of services through the talking therapies team. You can also speak to your line manager or Occupational Health team who can discuss support options with you. If you need immediate support, please contact your GP, NHS 111, or in life-threatening emergencies dial 999. 

If you have any queries about the closure of referrals into the BSW Wellbeing Matters team, please contact the AWP Communications Team at: Alternatively, if you are already receiving care from the team, please contact:

Who are the BSW Wellbeing Matters team and who do we support?

The BSW Wellbeing Matters team provide caring and compassionate support to health and social care staff in Bath and North East Somerset, Swindon and Wiltshire (BSW).

The specialist mental health team is funded by NHS England to provide confidential and impartial advice to anyone who works in health and social care in BSW. So, if you work in a care home, dentistry, primary care, or any other health or social care setting; then this service could be for you. 

Find out about how we could help you below.

Providing support to individuals

If you're looking for advice or support, we offer a confidential one-to-one assessment of your needs. From this assessment a plan will be created to agree next steps, which could be helping you to access appropriate support or resources, or a brief intervention with us based on the difficulties you are experiencing.

To access an individual assessment, you can refer yourself via:

telephone: 0800 953 9003 



Helping whole teams

As well as one-to-one support, we also provide support to whole teams or organisations. We can offer a consultation with a manager or leader within a team or service to offer support, advice and/or training to help the wellbeing of their staff.

To access team support, get in touch via:

telephone: 0800 953 9003 



Wellbeing webinars

If you would prefer to find out more about different wellbeing issues, and how to identify and manage them, we also provide regular webinars which are held on Microsoft Teams. 

For more information or to join any of the webinars, please contact the team by email on: - stating which webinar you would like to attend and we will then send you a link to join.

Below is an up-to-date list of webinars coming up until March:

Stress and worries (CBT) Tuesday 21st March 14:00 - 15:00
Making sense of trauma at work Thursday 23rd March 10:00 - 11:15

NHS self-check tool

The NHS has launched a new free and confidential self-check tool for NHS and social care staff to assess their mental wellbeing and self-refer to their local wellbeing hub. It provides information on the range of support offers that are available and helps you to identify which option is the right one for you to access. You can find the self-check tool by clicking here.

You can refer yourself to the BSW Wellbeing Matters service by contacting:

Phone: 0800 953 9003


To book a consultation, contact:

Phone: 0117 342 4740


Call or email us

Please leave a message on our free dedicated phone line 0800 953 9003 or send us a message at We will respond to you within two working days (this excludes weekends and bank holidays).

The Hub doesn't provide a crisis response service. If you or someone else needs urgent help now, at any time of the day or night, call the AWP 24-hour helpline on 0800 953 1919.


Visit this downloadable leaflet library (produced and provided by our colleagues in Cumbria, Northumberland, Tyne and Wear) that covers many of the problems and difficulties you might be having.

Other helpful information can be found in the list of pages at the bottom of this page.


This section will be updated as resources are made available.

World Hello Day postcard.

BSW Wellbeing Matters Team Poster.