As of Friday 5th May 2023, it is with regret that the BSW Wellbeing Matters service which provides wellbeing support for health and care staff in BaNES, Swindon and Wiltshire will cease to be in operation.

Wellbeing resources including our recorded webinars and self-help leaflets will continue to be made available via our website until further notice.

If you need immediate mental health and wellbeing support, please contact your GP, NHS 111, or in life-threatening emergencies dial 999. Additionally, you can find a list of national helplines here.

If you’re someone who has used the service and you’d like to discuss the care you’ve received, please contact the AWP Patient Advice and Liaison Service (PALS).

If you are an NHS practitioner, you might find the NHS Practitioner Health website a useful place to find wellbeing support in your area. Alternatively, if you work in social care, you might find SkillsforCare a useful source of information.

You can also access wellbeing resources via your organisation’s intranet, or speak to your line manager or Occupational Health team who can discuss support options with you.

If you would like to access mental health and wellbeing support, you can continue to access a range of services through the AWP Talking Therapies teams.

If you have any service provision queries, please contact the BSW ICB communications team.

NHS self-check tool

The NHS has launched a new free and confidential self-check tool for NHS and social care staff to assess their mental wellbeing and self-refer to their local wellbeing hub. It provides information on the range of support offers that are available and helps you to identify which option is the right one for you to access. You can find the self-check tool by clicking here.

You can refer yourself to the BSW Wellbeing Matters service by contacting:

Phone: 0800 953 9003


To book a consultation, contact:

Phone: 0117 342 4740


Call or email us

Please leave a message on our free dedicated phone line 0800 953 9003 or send us a message at We will respond to you within two working days (this excludes weekends and bank holidays).

The Hub doesn't provide a crisis response service. If you or someone else needs urgent help now, at any time of the day or night, call the AWP 24-hour helpline on 0800 953 1919.


Visit this downloadable leaflet library (produced and provided by our colleagues in Cumbria, Northumberland, Tyne and Wear) that covers many of the problems and difficulties you might be having.

Other helpful information can be found in the list of pages at the bottom of this page.


This section will be updated as resources are made available.

World Hello Day postcard.

BSW Wellbeing Matters Team Poster.